For easy return
to creat return request and RMA number.
Most items may be returned in original condition within 30 days of delivery and we will provide a refund, replacement, or an exchange. Restocking fees may apply and can be found on the specific product page. Certain items are not available for return due to consumer health and safety standards. A Return Authorization is required for all refunds or exchanges. Returns may be requested in the order details section of your account.
Return Shipping Charges
Customer is responsible for return shipping charges, unless the item is confirmed defective with the manufacturer. If any product is found to be defective, Innerpeace will promptly exchange and send a return label or UPS call tag for the return.
Return Material Authorization (RMAs)
A Return Merchandise Authorization from Innerpeace is required for all returns.
All defective items must be confirmed defective with the factory, if found defective a replacement will be sent or an RMA issued for return.
All items that are special ordered are non returnable. This will pertain to items with special color, size or alteration. Innerpeace will not be held responsible for items ordered with a special color not meeting customer requirement. Color swatches can be provided upon request.
All refused shipments, without prior approval, will be subject to a 25% restock fee. The customer will be responsible for return shipping charges.
All returns must be undamaged and in original factory packaging
All parts, including manuals and batteries, must be returned
All packaging must be returned
Manufacturer's product packaging must be in reusable shape with no marking or stickers applied.
Please send a detailed explanation about your return. Example: "Never used or Open" or "Defective Merchandise"
Customer is responsible for return shipping
Insure your return at the cost of the product in the event your return is lost or damaged
An RMA number is Required
When returning your order please write on the outside of the return label your RMA number.
Most returns do not get charged a restock fee. Some products that are drop shipped from the factory may be subject to a factory restock fee. These fees are determined by the manufacturer at the point of return.
List of Restock Fees
Returns sent back to Innerpeace without an RMA number are subject to a 25% restock fee. Please call our number to obtain an RMA number and instructions for your return at 9929545206.
Refused shipments are subject to a 25% restock fee.